LSP

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Name Description
Business Asset Asset used for the execution of logistic services or business processes. E.g.: sorting machine, roll container, bicycle, truck, hand terminal.
Business Customer A non-natural person who purchases services from PostNL.   
Business Location A physical location owned or leased by PostNL for use. Business location: a physically defined space where one or more business processes can take place. The layout of the location is usually geared to the business processes. It is possible that a location is in a different location.
Business Platform A digitally driven organizational model (eco-system) that uses standardized organizational building blocks: technology, infrastructure, communication, working agreements, standards, protocols, etc.
Capacity Available capacity of resources and people that can be used for logistic services, expressed per unit of time  
Chain plan The combined plans of various chain components into a joint plan for the entire chain. A chain plan can consist of different time horizons (operational, tactical, strategic).
Commercial  Contract The in the (commercial) administration of the client (purchase) resp. service provider (sales) fixed agreement between the client and the service provider for the delivery of commercial products or services under further agreed conditions (rates, delivery times, payment terms, etc.). Can be between PostNL and external organizations as between PostNL business units.
Commercial  Product The entirety of goods, services, product lines and brands that PostNL/Spring offers to meet an specific need. An individual product consists of the smallest single unit that can be priced, possibility supplemented with extra services.   
Commercial Event The logistics events, translated to the context of the commercial product, about which the customer can be informed.
Commercial Process All actions necessary for organizing, planning, controlling and executing the commercial product and related services.
Consumer A natural person who consumes products or services for purposes beyond his/her business activity. 
Customer Order Customer order is an assignment to Logistics Regie to perform activities that fall under the contract (in the administration of Commerce and NetwerkRegie). The order comes from a Customer and belongs to PostNL. Or comes from Commerce, Retail, or operator in the role of Customer of PostNL. Same as pre-notification.
Customer Profile Information about the customer used as a guide for determining whom to target with which products, and including details about the customer.
Execution plan Regie Execution plan describes all activities to be performed that are necessary for the logistics process associated with a sales or network management order (from collection to delivery of the transport product). Is an aggregation of operator orders related to the same customer order.
Forecast Prediction of the logistic items to be processed per day. This can be at national, NLI or customer level.
Logistic Contract The information in the administration of the client (purchase) resp. service provider (sales) agreement between the client and the service provider for the delivery of products or services under further agreed conditions (rates, delivery times, payment terms, etc.). Can be between PostNL and external organizations as well as between PostNL business units.
Logistic Event During the execution of the process belonging to a logistics service, operator events are received by Orchestration. These operator events can be translated into events in the context of the logistics service and the specific process related to it. These translated events are the Logistic Events in the context of the PostNL LSP and can be reported to its customers. Logistical events are independent of the operator performing the execution.
Logistic Item A good or postal item in the context of the AVG. E.g. tracked letter, packet, parcel, EMS. Logistic item always contains a barcode/identification and a delivery address.  Contains a S10, 3S and/or commercial barcode   
Logistic Process All actions necessary for organising, planning, managing and executing the logistics service.
Logistic Service The logistics service is the service offered by the PostNL LSP. Every logistics service has a process. This is the process as performed by the LSP, independent of the operator and operator services behind it. or: A Logistics Service is a bundling of logistical actions, which together form a process, and which lead to a logistical result (such as order picking, sorting, distribution).
Logistical State The business state on the level of orchestrating the logistics of the item of interest.
Observation The observation of an event within a process of the operator. This can be an observation of a logistics item, but also, for example, starting or stopping a sorting machine. Not every observation has to be done. But if so, the observation must be described in the agreement between the client and logistics service provider. This creates an obligation for the logistics service provider to provide that information.   or: An observation made by an Operator. This can be, for example, scanning a barcode or taking a photo or weighing or measuring a shipment. This can be the trigger to another logistic act or process or lead to information provision for one's own Operator or for other Operators or the customer or consumer.
Operating Model An abstract and visual representation of how the PostNL organization delivers value to its customers or beneficiaries and actually runs itself.
Operator The executer of one or more logistic services, called the operator service, in behalf of its own or external director.  For international post: Can be either a Public Postal Operator (Royal Mail, Poste Italiane, La Poste) or a Commercial Operator (Hermes, DHL, Colis Prive)
Operator Event The events in the logistic process which are actually used. It can be the start or end of a process, but can also lead to information provision.  
Operator Network The logistics network, consisting of nodes (service locations) of one operator and the connecting transport lines between them, modeled to a level necessary to manage the operations of the operator and its subcontractors. 
Operator Order An assignment towards an operator to perform activities which are covered in the contract  
Operator Process All actions necessary for organizing, planning, controlling and executing the logistics operator service.
Operator Service Logistic services which is offered and performed by a specific Operator in accordance with established agreements from Regie.
Orchestrator The party/ platform that brings together data from multiple parties and uses it to drive intelligent actions across the supply chain.
Product & Rate The product and service portfolio and associated fee structure.
Receiver A party to which goods are consigned.
Sales Channel The road; the route PostNL follows to offer products and services to customers.
Sales Order A sales order is the acceptance of the customer's 'purchase order' by commerce.
Sender The party consigning goods, as stipulated in the transport contract by the party ordering transport.
Service Location The location where logistic services and associated operations are executed. 
Stakeholder All external and internal stakeholders. External stakeholders are all outside stakeholders, such as suppliers, customers, creditors, competitors, business experts, systems or the media. which must be taken into account. Internal stakeholders are all internal stakeholders.
Supply Chain The supply chain extends from the company that provides the raw input to the final end user of the product. Supply chain management concerns the flows of information, services, goods and money through this chain.
Supply Chain Network The end-to-end logistics network, consisting of nodes (service locations) of all operators and the connecting transport lines between them, modeled to a level necessary to control Customer and Supply Chain processes.