| Name |
Description |
| Business Asset |
Asset
used for the execution of logistic services or business processes. E.g.:
sorting machine, roll container, bicycle, truck, hand terminal. |
| Business Customer |
A
non-natural person who purchases services from PostNL. |
| Business Location |
A
physical location owned or leased by PostNL for use. Business location: a
physically defined space where one or more business processes can take place.
The layout of the location is usually geared to the business processes. It is
possible that a location is in a different location. |
| Business Platform |
A
digitally driven organizational model (eco-system) that uses standardized
organizational building blocks: technology, infrastructure, communication,
working agreements, standards, protocols, etc. |
| Capacity |
Available
capacity of resources and people that can be used for logistic services,
expressed per unit of time |
| Chain plan |
The
combined plans of various chain components into a joint plan for the entire
chain. A chain plan can consist of different time horizons (operational,
tactical, strategic). |
| Commercial Contract |
The
in the (commercial) administration of the client (purchase) resp. service
provider (sales) fixed agreement between the client and the service provider
for the delivery of commercial products or services under further agreed
conditions (rates, delivery times, payment terms, etc.). Can be between
PostNL and external organizations as between PostNL business units. |
| Commercial Product |
The
entirety of goods, services, product lines and brands that PostNL/Spring
offers to meet an specific need. An individual product consists of the
smallest single unit that can be priced, possibility supplemented with extra
services. |
| Commercial Event |
The
logistics events, translated to the context of the commercial product, about
which the customer can be informed. |
| Commercial Process |
All
actions necessary for organizing, planning, controlling and executing the
commercial product and related services. |
| Consumer |
A
natural person who consumes products or services for purposes beyond his/her
business activity. |
| Customer Order |
Customer
order is an assignment to Logistics Regie to perform activities that fall
under the contract (in the administration of Commerce and NetwerkRegie). The
order comes from a Customer and belongs to PostNL. Or comes from Commerce,
Retail, or operator in the role of Customer of PostNL. Same as
pre-notification. |
| Customer Profile |
Information about the customer
used as a guide for determining whom to target with which products, and
including details about the customer. |
| Execution plan Regie |
Execution plan
describes all activities to be performed that are necessary for the logistics
process associated with a sales or network management order (from collection
to delivery of the transport product). Is an aggregation of operator orders
related to the same customer order. |
| Forecast |
Prediction
of the logistic items to be processed per day. This can be at national, NLI
or customer level. |
| Logistic Contract |
The
information in the administration of the client (purchase) resp. service
provider (sales) agreement between the client and the service provider for
the delivery of products or services under further agreed conditions (rates,
delivery times, payment terms, etc.). Can be between PostNL and external
organizations as well as between PostNL business units. |
| Logistic Event |
During
the execution of the process belonging to a logistics service, operator
events are received by Orchestration. These operator events can be translated
into events in the context of the logistics service and the specific process
related to it. These translated events are the Logistic Events in the context
of the PostNL LSP and can be reported to its customers. Logistical events are
independent of the operator performing the execution. |
| Logistic Item |
A
good or postal item in the context of the AVG. E.g. tracked letter, packet,
parcel, EMS. Logistic item always contains a barcode/identification and a
delivery address. Contains a S10, 3S
and/or commercial barcode |
| Logistic Process |
All
actions necessary for organising, planning, managing and executing the
logistics service. |
| Logistic Service |
The
logistics service is the service offered by the PostNL LSP. Every logistics
service has a process. This is the process as performed by the LSP,
independent of the operator and operator services behind it. or: A Logistics
Service is a bundling of logistical actions, which together form a process,
and which lead to a logistical result (such as order picking, sorting,
distribution). |
| Logistical State |
The
business state on the level of orchestrating the logistics of the item of
interest. |
| Observation |
The
observation of an event within a process of the operator. This can be an
observation of a logistics item, but also, for example, starting or stopping
a sorting machine. Not every observation has to be done. But if so, the
observation must be described in the agreement between the client and
logistics service provider. This creates an obligation for the logistics
service provider to provide that information. or: An observation made by an Operator.
This can be, for example, scanning a barcode or taking a photo or weighing or
measuring a shipment. This can be the trigger to another logistic act or
process or lead to information provision for one's own Operator or for other
Operators or the customer or consumer. |
| Operating Model |
An
abstract and visual representation of how the PostNL organization delivers
value to its customers or beneficiaries and actually runs itself. |
| Operator |
The
executer of one or more logistic services, called the operator service, in
behalf of its own or external director.
For international post: Can be either a Public Postal Operator (Royal
Mail, Poste Italiane, La Poste) or a Commercial Operator (Hermes, DHL, Colis
Prive) |
| Operator Event |
The
events in the logistic process which are actually used. It can be the start
or end of a process, but can also lead to information provision. |
| Operator Network |
The
logistics network, consisting of nodes (service locations) of one operator
and the connecting transport lines between them, modeled to a level necessary
to manage the operations of the operator and its subcontractors. |
| Operator Order |
An
assignment towards an operator to perform activities which are covered in the
contract |
| Operator Process |
All
actions necessary for organizing, planning, controlling and executing the
logistics operator service. |
| Operator Service |
Logistic
services which is offered and performed by a specific Operator in accordance
with established agreements from Regie. |
| Orchestrator |
The party/ platform that brings
together data from multiple parties and uses it to drive intelligent actions
across the supply chain. |
| Product & Rate |
The
product and service portfolio and associated fee structure. |
| Receiver |
A
party to which goods are consigned. |
| Sales Channel |
The
road; the route PostNL follows to offer products and services to customers. |
| Sales Order |
A
sales order is the acceptance of the customer's 'purchase order' by commerce. |
| Sender |
The
party consigning goods, as stipulated in the transport contract by the party
ordering transport. |
| Service Location |
The
location where logistic services and associated operations are executed. |
| Stakeholder |
All
external and internal stakeholders. External stakeholders are all outside
stakeholders, such as suppliers, customers, creditors, competitors, business
experts, systems or the media. which must be taken into account. Internal
stakeholders are all internal stakeholders. |
| Supply Chain |
The
supply chain extends from the company that provides the raw input to the
final end user of the product. Supply chain management concerns the flows of
information, services, goods and money through this chain. |
| Supply Chain Network |
The
end-to-end logistics network, consisting of nodes (service locations) of all
operators and the connecting transport lines between them, modeled to a level
necessary to control Customer and Supply Chain processes. |